In Praise of the BBC

August 31, 2009

James Murdoch’s scathing attack on the BBC and the wider British broadcasting authorities has hit the press – most of which now appears to be owned by News Corporation –  the organisation which he represents in Europe and Asia as chairman and chief executive.  Speaking at the MacTaggart lecture at the MediaGuardian Edinburgh International Television Festival, Murdoch laid into the BBC:

“Funded by a hypothecated tax, the BBC feels empowered to offer something for everyone, even in areas well served by the market.  The scope of its activities and ambitions is chilling.”

Power … ambition … chilling.   Surely the pot is calling the kettle black? 

Twenty years earlier, again at the MacTaggart lecture, his father Rupert was laying into the “anti commercial attitudes” of the British broadcasting establishment.  Now, the “state sponsored journalism” of the BBC, says James Murdoch in an uncharacteristically conspicuous display of thought leadership control, is “a threat to the plurality and independence of our news provision, which is so important for our democracy”.  Blimey!  Has he looked in the mirror lately?  Oh no, hang on, that’s one of the few newspapers he doesn’t own.

The Murdochs’ dominance of the global news agenda for megalomaniacal and avaricious motives has already gone too far, and you only need look as far as sport to realise it.

In the light of the England cricket team’s recent Ashes victory over Australia, it was a desperate shame that this moment could not have been witnessed live on terrestrial TV – as it had been in 2005.  In 2005, the viewing figures peaked at 7.4 million; in 2009, it was less than 2 million.  The reason: Sky bought up the rights.  The result: commercial interests held too much sway over the greater public good.

An Australian correspondent on BBC’s Radio 5 Live the morning after England’s triumph was flabbergasted that the Ashes were not being broadcast on terrestrial, free-to-air television.  In Australia (ironically, the nation of Rupert Murdoch’s birth) – the notion of having to pay to watch The Ashes simply would not be countenanced.  The correspondent’s view was that cricket was the nation’s sport – it belongs to the nation.  So, why would the nation want to give it away, to then have to pay to get it back?

On a personal level, Sky’s stronghold on live cricket coverage is extremely disappointing – my son is 10 and had really started to enjoy the cricket this summer.  However, his enthusiasm has been throttled by the fact that he is restricted to watching highlights or listening to BBC’s (excellent) Test Match Special coverage on the radio.  Children need immediate, visual and real-time connection to their sports heroes to most effectively foster the next generation of sports stars.  I fear that the ECB’s short term decision to take Sky TV’s lucre will inflict long-lasting damage on English cricket, and one which – commercially – will come to haunt Sky, because it won’t have a sufficiently large subscriber-base to market cricket as a premium service.

Perhaps 20-20 cricket will come to the rescue – a bite-sized, easily digestible form of the game, marketed at today’s time-short, easily-distracted sports fan.  Only time will tell, but it is interesting to note that the new form of the game has been conceived and moulded, first and foremost, to suit commercial broadcasting interests. 

And cricket doesn’t have a very happy track record when it comes to heavy-handed interventions by overtly commercial broadcasters.  Witness Kerry Packer in the 1970s and Allen Stanford’s more recent $20m ‘winner takes all’ cricketing fiasco.

Is top-flight domestic football a better sport now that commercial TV revenues transformed it from where it stood in the 1980s?  Some may argue that it’s a more polished product – that the skill levels are higher; the pace of the game is quicker; the pitches are better; the stadia are more comfortable.  For the most part, I’d agree with that.  But, the ‘product’ is still – all too often – a let down, as those poor souls who witnessed West Ham’s 0-0 draw against Blackburn on Saturday will testify.  And we can’t even argue that all-seater stadiums have eradicated football hooliganism, after last week’s sorry scenes at Upton Park. 

And is it right that players are traded for £80 million, and get paid in excess of £100k per week?  The bulk of this wealth has been generated by Sky’s subscriber and advertising models - ultimately paid for by the consumer.

In a sporting context, unregulated commercialism (and overtly commercially-minded broadcasting in particular) has distorted all sense of value – financial, social and moral. 

Talking of huge sums of money, the BBC’s annual licence fee revenue is £3.7 billion.  A staggering amount by any measure, even in these numerically-desensitised post-credit-crunch times.  But I don’t begrudge paying my £142.50 slice of it.  What I do refuse to countenance is then paying Sky a subscription fee on top of this, only to be hit by a triple whammy – frequent and lengthy commercial breaks throughout Sky’s broadcast output.  Surely Sky is having their cake and eating it by charging a subscription and interrupting their subscribers’ enjoyment of the service by plugging constant commercial interruptions!   If that’s what Sky’s commercial broadcasting premise entails, I’ll stick with the BBC thanks.

The quality and breadth of the BBC’s output are world class – from original TV content such as The Office, to award-winning radio output such as Five Live and Test Match Special, to its consistently high quality online and news coverage.  Even when they are obliged to cover their ‘all things to all people’ mandate and provide celebrity programmes, then more often than not they do it with more style and flair than their competitors (witness Strictly Come Dancing).

Granted, the BBC is far from perfect, and there are contradictions and anomalies a-plenty.  They pay Jonathan Ross too much money (a salary which would make most Premiership footballers feel hard done by); they advertise their own programmes across their network; they were guilty of more than their fair share of recent ‘voting scandals’; and, they didn’t even bother to bid for the live Test Match cricket rights (aware that they would not be able to compete with Sky’s commercial might).

But we need look no further than ITV to see a commercial network who manages to get terrestrial broadcasting so wrong.  It increasingly seems reliant on Reality TV and sensationalised news output, sandwiched in between advertisements, to stay afloat.  And that was before the floor dropped out of the market for advertising revenues.  The US provides us with an even more stark reminder that if commercial interests in broadcasting are allowed to ride roughshod over the quality of the programming, then the only loser is the viewer, their viewing entertainment peppered with all too regular commercial breaks.

The BBC is idiosyncratic, eccentric, traditional, some would even say trusted.  It embodies Britishness.  Not for nothing is it sometimes affectionately referred to as “Aunty”.   James Murdoch’s take is that it is more akin to “the Addams family of world media.”

But before we forget, 2005’s thrilling free-to-air Ashes coverage was brought to us by Channel 4.  It had very little to do with the BBC.  Proof, if it were needed, that commercial broadcasting and high quality, public interest broadcasting are not incompatible.   Channel 4 proved that you can enhance the product (all snick-o-meters and expert analysis), without making wholesale, commercially-driven changes to the underlying and fundamental format of the game (20-20 cricket).

Both the BBC and Channel 4 have demonstrated that the public is best served when the public isn’t hoodwinked into handing its prize possessions to Sky, only to then be restricted from seeing them again unless it pays a monthly fee to Sky for the privilege. 

And whose activities and ambitions are chilling, Mr Murdoch?


Microsoft Partner Network – Out with the Old; In with the New

August 26, 2009

Great Live Meeting from Microsoft this afternoon on the new CSAT (Customer Satisfaction) scheme.  Thanks to Daniel Langton for that.

It shed more light on the shift from the old Microsoft Gold Partner scheme to the Microsoft Partner Network which was unveiled at WPC.  The slide below summarised the shift:

Microsoft Partner Network

Microsoft Partner Network

Great also to see that the new competencies have been defined.  These are available at https://www.microsoft.com/uk/partner/competencies/default.aspx.
Microsoft Partner Network Competencies

Microsoft Partner Network Competencies

We look forward to finding out more detail!


MSemploy is Launched

August 21, 2009

This week sees the launch of MSemploy – a new recruitment service conceived to bring together Microsoft Partner organisations with the best available talent right across the Microsoft technology set.

The MSemploy concept has been up and running in France since 2005, and equivalent services are up and running in Sweden, Italy, Germany, Canada and the US.

At present the service is open to candidates to register their information.  Come September, it will be opened up to Partner organisations, presumably once the database has been seeded with a sufficiently high quantity and quality of candidates to sell the premise to partners.

The UK marketplace has been crying out for this kind of service for years.  Thanks to Rick Tolfrey for bringing this to our attention at WPC.  Company Net looks forward to seeing the service develop.


User-Centric Bureaucracy – Hats Off to Companies House

August 21, 2009

With my Company Secretary hat on, I’ve just returned from a Companies House seminar to raise awareness on the final batch of changes which will be enacted by the Companies Act 2006 when it comes into effect on 1st October 2009.  A pretty dry subject, but I take my (Company Secretary’s) hat off to Companies House – the delivery was first class.

Companies House is an organisation with its own bureaucratic challenges.  Its UK HQ in Cardiff contains 30 miles of shelving for paper-based records; it incorporates 4,000 new companies per week; and it takes them 24 hours to open the mail each day, such are the volumes they receive.

All of my recent dealings with Companies House have been nothing less than efficient, professional and helpful.  Despite the operational challenges they clearly face, there is a clear determination in all that they do to focus their activities around the needs of the end user.  I offer a few examples:

WebFiling

The WebFiling service is a revelation.  All companies have a statutory obligation to file certain documents such as Annual Accounts and Annual Returns with Companies House. 

Once upon a time this was a slow and painful process.  The Annual Return form is 28 pages long; it could take well over an hour to complete; even once you’d sent it in it could take up to 10 days for Companies House to accept the form.  Even then there was a risk of rejection because of a minor error (last year 130,000 returns were rejected because the sender had forgotten to sign the form). 

With the WebFiling Service, it took me less than half an hour to complete two Annual Returns.  The forms were pre-populated, validated for errors prior to submission and I had acceptance confirmed within 20 minutes.

New Forms

Until now, Companies House forms had pretty inpenetrable names and reference numbers.  A 288a form for this, a 288b form for that a 363a form for the next thing.  Anyone who has ever dealt with HMRC will know what I mean. 

Well, Companies House is changing all that to make things more intelligible for its customers.  It’s introducing a series of new prefixes for its forms.  So, now if you’re looking to notify Companies House of a new Appointment, you look for an AP form; if you’re looking to notify a Termination, you look for a TM form.

It’s not rocket science.  Its a simple yet highly effective change which will help the thousands of users who have to interact with Companies House.

Companies Act Publicity & Planning

Companies House is pulling all the stops out to keep companies informed about the changes which the Companies Act will bring.  There are a series of nationwide seminars, copious amounts of information leaflets, mailshots planned to the registered address of every company in Britain, a new web site with an RSS feed.

To meet the anticipated demand for the changes which the final implementation of the Act will effect, a huge training program has been laid on for staff, and all staff leave has been cancelled for the 2 weeks around 1st October.

Helpdesk

This is serviced by 60 fully trained staff, and I can testify to the efficiency of it.

Last week I called with a query in relation to the filing of Company Net’s Annual Return.  The phone was answered within 2 rings.  There was no automated triage system. The lady who picked up provided me with a clear answer to my question without having to pass me from pillar to post, and 2 minutes after picking up the phone I was done. 

And no premium rate phone numbers in operation here - the call was charged at local rates.

It’s easy to be critical when things don’t go right, so credit where its due when things do work out.  When it comes to servicing the needs of its users I can think of numerous bureaucratic organisations – in both the public and private sectors - who could take a leaf from the Companies House book.


Why Blog?

August 14, 2009

Credit to Colin Gilchrist for unearthing this little gem.  The most succinct summary of the rationale for blogging that you’re ever likely to find:


Sharepoint 2010 ‘Sneak Peak’

August 11, 2009

Following on from Arpan Shah‘s excellent ’sneak peak’ of Sharepoint 2010 at Microsoft’s Worldwide Partner Conference in New Orleans last month, Microsoft has unveiled Sharepoint 2010 to a wider audience.

You can view the presentation on Microsoft’s Sharepoint site at: http://sharepoint.microsoft.com/2010/Sneak_Peek/Pages/Overview-Video.aspx.  I’d encourage you to take a look. 

In September 2008, Gartner had Sharepoint 2007 (in September 2008) in the ‘magic quadrant’ for its ‘Enterprise Content Management’ and ‘Horizontal Portal’ categories:

Gartner Quadrant: Enterprise Content Management (September 2008)

Gartner Quadrant: Enterprise Content Management (September 2008)

Gartner Quadrant: Horizontal Portals (September 2008)

Gartner Quadrant: Horizontal Portals (September 2008)

With Sharepoint having recently crashed through the 100million seats license sales barrier, early indications suggest that Sharepoint 2010 is set to further develop Sharepoint’s position as a true ‘heavyweight’ enterprise level platform.


To Hear Knows When?

August 10, 2009

It’s amazing who you bump into in the most unlikely places. 

I was on the way home from a family holiday in Portugal yesterday.  Whilst waiting in a queue at Faro airport to drop off our kids’ car-seats at Outsize Baggage, who should sidle up next to me?  None other than Colm Ó Cíosóig, the drummer of My Bloody Valentine.

Who indeed?  I hear some of you ask.

For those of you who may not know, My Bloody Valentine are one of the founding forebears of the Indie music scene, and remain one of the seminal reference points in the genre for today’s alternative music pups.  They are also, quite possibly, one of the finest bands ever to exist in the history of music.  Colm is the sticksman.  He’s mild mannered and softly spoken, unassuming and inconspicuous amongst the crowds at Faro airport. But when he gets on stage he makes Animal, the drummer in the Muppets, look positively tame, such is the way he flails around his drum kit at high velocity.

And on the drums ...

And on the drums ...

Colm

Colm

My Bloody Valentine had played a gig at the Rock One Festival in Portimao the night before, and Colm was on his way back home to Dublin.  Somewhat disappointingly, Colm wasn’t trying to get his whole drum kit through outsize baggage.  That would have surely been the last straw for the increasingly frustrated and frazzled Portuguese desk clerk who was single-handedly trying to manage a queue of about 60 travellers and their accompanying odd-shaped objects.  Instead, Colm had an enormous, but otherwise fairly ordinary, holdall to check in.

I couldn’t resist the opportunity to engage Colm in conversation.  I asked him about the hotly awaited next My Bloody Valentine album. 

For the uninitiated, the last MBV album (‘Loveless’) was released in 1991, having taken 3 years to record, reportedly bankrupting the Creation record label (which launched the careers of the likes of Oasis and Primal Scream) in the process.  The gradual disintegration of the band followed, over a number of years.  Whilst MBV are not exactly renowned for being prolific songwriters, when they unexpectedly reformed in 2007 there was much talk about a new album.  Since then nothing substantive has materialised.

Colm’s response to the question on the new album was “I don’t know anything about that”.   Perhaps a stock response from a member of a band who have always been quite secretive and media-shy?  However, he was certainly convincing on the subject, continuing to say that apart from a few live performances with MBV, all his time was being spent on “other projects”. 

It would seem to make sense – in an age when recording new material is expensive but doesn’t yield the financial return which once it might have, more and more bands are using live performances (and merchandise) as the vehicles to make it work commercially.  Why should MBV be any different, particularly if it allows them to fund other projects which won’t necessarily have the same kind of lucrative potential as two-dozen MBV gigs each year?

So, there you have it.  Hot off the press, the message to all you MBV fans out there who are itching to get their headphones around some new material – don’t hold your breath.  To Hear Knows When?  It could be another 18 years before they get round to releasing the next album.  They may never get round to it at all.   Still, it was nice to meet Colm.


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