Twitter: we wos robbed!

February 18, 2010

News comes today that Sunderland striker Darren Bent has stopped tweeting to concentrate on his football.  It comes after he landed himself in trouble a few months ago for issuing a number of ill-advised tweets, about which other football clubs he would and wouldn’t join.

He’s not the first person to land themselves in trouble for revealing too much about themselves through their Twitter entries.

Witness Please Rob Me, a site which has just launched which tells burglars which houses are likely to be empty – based on information unwittingly provided by Twitter users.  The apparent real objective of the site is to warn people of the potential side effects of inadvertently revealing too much about yourself through your tweets.

Please Rob Me

Please Rob Me

Perhaps Darren Bent has taken heed of Please Rob Me.  He wouldn’t be the first high-profile British footballer to have his house burgled when he was known to be miles away from home, on a pitch, kicking a ball about.

So, the message from Please Rob Me is – be careful what you Twitter.  You could end up revealing much more than you had intended.  On the other hand, you could do us all a favour and just follow Darren Bent’s example of simply hanging up your Twitter boots.


In Praise of the BBC

August 31, 2009

James Murdoch’s scathing attack on the BBC and the wider British broadcasting authorities has hit the press – most of which now appears to be owned by News Corporation –  the organisation which he represents in Europe and Asia as chairman and chief executive.  Speaking at the MacTaggart lecture at the MediaGuardian Edinburgh International Television Festival, Murdoch laid into the BBC:

“Funded by a hypothecated tax, the BBC feels empowered to offer something for everyone, even in areas well served by the market.  The scope of its activities and ambitions is chilling.”

Power … ambition … chilling.   Surely the pot is calling the kettle black? 

Twenty years earlier, again at the MacTaggart lecture, his father Rupert was laying into the “anti commercial attitudes” of the British broadcasting establishment.  Now, the “state sponsored journalism” of the BBC, says James Murdoch in an uncharacteristically conspicuous display of thought leadership control, is “a threat to the plurality and independence of our news provision, which is so important for our democracy”.  Blimey!  Has he looked in the mirror lately?  Oh no, hang on, that’s one of the few newspapers he doesn’t own.

The Murdochs’ dominance of the global news agenda for megalomaniacal and avaricious motives has already gone too far, and you only need look as far as sport to realise it.

In the light of the England cricket team’s recent Ashes victory over Australia, it was a desperate shame that this moment could not have been witnessed live on terrestrial TV – as it had been in 2005.  In 2005, the viewing figures peaked at 7.4 million; in 2009, it was less than 2 million.  The reason: Sky bought up the rights.  The result: commercial interests held too much sway over the greater public good.

An Australian correspondent on BBC’s Radio 5 Live the morning after England’s triumph was flabbergasted that the Ashes were not being broadcast on terrestrial, free-to-air television.  In Australia (ironically, the nation of Rupert Murdoch’s birth) – the notion of having to pay to watch The Ashes simply would not be countenanced.  The correspondent’s view was that cricket was the nation’s sport – it belongs to the nation.  So, why would the nation want to give it away, to then have to pay to get it back?

On a personal level, Sky’s stronghold on live cricket coverage is extremely disappointing – my son is 10 and had really started to enjoy the cricket this summer.  However, his enthusiasm has been throttled by the fact that he is restricted to watching highlights or listening to BBC’s (excellent) Test Match Special coverage on the radio.  Children need immediate, visual and real-time connection to their sports heroes to most effectively foster the next generation of sports stars.  I fear that the ECB’s short term decision to take Sky TV’s lucre will inflict long-lasting damage on English cricket, and one which – commercially – will come to haunt Sky, because it won’t have a sufficiently large subscriber-base to market cricket as a premium service.

Perhaps 20-20 cricket will come to the rescue – a bite-sized, easily digestible form of the game, marketed at today’s time-short, easily-distracted sports fan.  Only time will tell, but it is interesting to note that the new form of the game has been conceived and moulded, first and foremost, to suit commercial broadcasting interests. 

And cricket doesn’t have a very happy track record when it comes to heavy-handed interventions by overtly commercial broadcasters.  Witness Kerry Packer in the 1970s and Allen Stanford’s more recent $20m ‘winner takes all’ cricketing fiasco.

Is top-flight domestic football a better sport now that commercial TV revenues transformed it from where it stood in the 1980s?  Some may argue that it’s a more polished product – that the skill levels are higher; the pace of the game is quicker; the pitches are better; the stadia are more comfortable.  For the most part, I’d agree with that.  But, the ‘product’ is still – all too often – a let down, as those poor souls who witnessed West Ham’s 0-0 draw against Blackburn on Saturday will testify.  And we can’t even argue that all-seater stadiums have eradicated football hooliganism, after last week’s sorry scenes at Upton Park. 

And is it right that players are traded for £80 million, and get paid in excess of £100k per week?  The bulk of this wealth has been generated by Sky’s subscriber and advertising models - ultimately paid for by the consumer.

In a sporting context, unregulated commercialism (and overtly commercially-minded broadcasting in particular) has distorted all sense of value – financial, social and moral. 

Talking of huge sums of money, the BBC’s annual licence fee revenue is £3.7 billion.  A staggering amount by any measure, even in these numerically-desensitised post-credit-crunch times.  But I don’t begrudge paying my £142.50 slice of it.  What I do refuse to countenance is then paying Sky a subscription fee on top of this, only to be hit by a triple whammy – frequent and lengthy commercial breaks throughout Sky’s broadcast output.  Surely Sky is having their cake and eating it by charging a subscription and interrupting their subscribers’ enjoyment of the service by plugging constant commercial interruptions!   If that’s what Sky’s commercial broadcasting premise entails, I’ll stick with the BBC thanks.

The quality and breadth of the BBC’s output are world class – from original TV content such as The Office, to award-winning radio output such as Five Live and Test Match Special, to its consistently high quality online and news coverage.  Even when they are obliged to cover their ‘all things to all people’ mandate and provide celebrity programmes, then more often than not they do it with more style and flair than their competitors (witness Strictly Come Dancing).

Granted, the BBC is far from perfect, and there are contradictions and anomalies a-plenty.  They pay Jonathan Ross too much money (a salary which would make most Premiership footballers feel hard done by); they advertise their own programmes across their network; they were guilty of more than their fair share of recent ‘voting scandals’; and, they didn’t even bother to bid for the live Test Match cricket rights (aware that they would not be able to compete with Sky’s commercial might).

But we need look no further than ITV to see a commercial network who manages to get terrestrial broadcasting so wrong.  It increasingly seems reliant on Reality TV and sensationalised news output, sandwiched in between advertisements, to stay afloat.  And that was before the floor dropped out of the market for advertising revenues.  The US provides us with an even more stark reminder that if commercial interests in broadcasting are allowed to ride roughshod over the quality of the programming, then the only loser is the viewer, their viewing entertainment peppered with all too regular commercial breaks.

The BBC is idiosyncratic, eccentric, traditional, some would even say trusted.  It embodies Britishness.  Not for nothing is it sometimes affectionately referred to as “Aunty”.   James Murdoch’s take is that it is more akin to “the Addams family of world media.”

But before we forget, 2005’s thrilling free-to-air Ashes coverage was brought to us by Channel 4.  It had very little to do with the BBC.  Proof, if it were needed, that commercial broadcasting and high quality, public interest broadcasting are not incompatible.   Channel 4 proved that you can enhance the product (all snick-o-meters and expert analysis), without making wholesale, commercially-driven changes to the underlying and fundamental format of the game (20-20 cricket).

Both the BBC and Channel 4 have demonstrated that the public is best served when the public isn’t hoodwinked into handing its prize possessions to Sky, only to then be restricted from seeing them again unless it pays a monthly fee to Sky for the privilege. 

And whose activities and ambitions are chilling, Mr Murdoch?


Plain English or Plain Crazy?

March 18, 2009
The Local Government Association’s push to outlaw certain words and phrases begs more questions than it answers, and will cause problems for suppliers.

Today, the Local Government Association published a list of 200 words which, it says, should not be used by Local Councils.  You can view the full list at: http://news.bbc.co.uk/1/hi/uk_politics/7949077.stm.

The LGA’s intention is perfectly understandable; they want to promote clear communication through the use of plain English.  After all, I don’t think there are many people who want phrases such as “Predictors of Beaconicity” trotted out, and less still who would have the vaguest clue what it actually means.

But from my company’s perspective (Company Net), as a supplier of software services to organisations which include Local Councils, the LGA’s latest mandate presents more than a few problems.   For a start, phrases such as “functionality”, “scoping”, “protocols”, “transactional”, “parameter” and “toolkit” are all outlawed, all of which are common parlance within the software development fraternity. 

In an operational sense (an area close to my heart), other phrases are on the hit-list.  I’m not allowed to talk about “resource allocation” any longer; the word “framework” is also banished.  But why stop there?  Why not ban methodologies as well?  “Outputs” are forbidden, but somewhat bizarrely, “inputs” are not.  Perhaps this suggests that that there was no “outcome” (another word for the scrap-heap), because the inputs were never “actioned” (and another).  No doubt the participants were too busy playing ‘buzzword bingo’ instead of getting on with the task in hand.

Buzzword Bingo

Buzzword Bingo

Perhaps we should be keeping such ‘geek-speak’ words and phrases to ourselves, and not unleashing them on the customer.  Personally, I have no problem with this.

However, where it becomes particularly problematic is in the conventional language of software delivery projects which is required in the “interface” (whoops, there’s another word on the hit-list) between the software consultancy and customer.  “Single point of contact” is now forbidden.  Show me a customer who doesn’t want a single point of contact?  It just doesn’t make sense.

Company Net likes to establish “partnerships” with its customers.  We strive to work through “collaboration”, to have “dialogue” with our customers.  All these words are forbidden.  In working through the “engagement” (another no-no), we have discussions about “priorities”, and we often seek to develop the software by “iterations”.  Well, not any more we don’t; not when we’re working with Local Government.

And heaven forbid, what happens when we may (very occasionally) deviate from plan?  The word “slippage” has been banned; its suggested replacement being “delay”.  Slippage is a far more evocative word.  It implies a significant element of the accidental or unintended, which in a project delivery sense is usually the case.  No-one intends to be late; whereas delays can be intentional.

Finally, there’s the issue of what we call our Local Government customers.  “Customers” is no longer an option; and “Clients” is a no-go area too.  Perhaps we should refer to our customers as “they who pay the bill” – in an effort to follow the Germanic model of concatenating several words within a single word to convey a precise and very definite meaning.  The often-referenced example of this method is the German word for ‘matchbox’ – ‘Streichholzschaechtelchen’.  This is derived from ‘Streich’ meaning rubbing, ‘holz’ meaning wood, ‘Schaechtel’ meaning box, and ‘chen’ meaning little.  But, on second thoughts, given that most non-German speakers struggle to even voice this word, perhaps this isn’t such a great idea.  Language needs to be communicable as well as understandable.

Aside from the linguistic considerations, there is also the matter of freedom of speech.  Who are the LGA to tell us what we can and can’t say? 

No-one wants to be stuck in a meeting where gobbledegook is the (dare I say it?) linguafranca.   But at the end of the day, it all comes down to semantics; the purpose of language is to make yourself understood.  If you are not understood, your language has failed you. 

With a few exceptions (does anyone know what “coterminosity” actually means, and why use “promulgate” when declare will suffice?), there’s absolutely nothing wrong with using most of the words on LGA’s banned list.  The proviso is that these should be used appropriately, and used to convey meaning and understanding with the bare minimum of extraneous explanation.  A “Level Playing Field” is a fantastic, evocative phrase which should be celebrated, not outlawed.  In three short words, it promotes instant understanding.  So, why use a paragraph when 3 words will suffice?  It’s all about the speaker and the listener being on the same wavelength.  And, for now, “wavelength” is a word which we are all free to use.


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